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For a limited time enjoy
*FREE SHIPPING!
on orders over $99
within the 48
contiguous United States
 
Shop by
Category
 Pet Carriers
 Pet Beds
 Pet Collars & Leashes
 Pet Clothing
 Pet Enclosures
 Pet Strollers
 WHAT'S NEW!
 ON SALE!
 
Shop by
Designer Brands
 Anima®
 Bark-N-Bag®
 Celltei®
 Chromebones®
 Clesy®
 Dogo®
 Dogs of Glamour®
 Fluff®
 House of Dog®
 Jaradén®
 Kittywalk Systems®
 Kwigy-Bo®
 LouisDog®
 Monkey Daze®
 New York Dog®
 Paws Unleashed®
 Pet Flys®
 Petote®
 Pretty Pet®
 PuchiBag®
 Sherpa®
 United K9's®
 And more...
 


About Petfavors.com



Petfavors.com is an animal loving family-oriented business, complete with 5 dogs and a cat who are in charge of critiquing our selection of products. Petfavors.com is also a big supporter of animal rescue. We maintain several websites to promote adoption by profiling animals in need of homes, and supporting rescue workers across the US and Canada. We urge you to adopt your next friend from your local shelter.

It is our goal at Petfavors.com to bring happiness to your beloved pets. We will be adding new and unique items on a regular basis so be sure to check back often. We also want you to be totally delighted with your purchase from us. If you wish to contact us with any questions or comments please email our Customer Service Department at customer_service@petfavors.com or info@petfavors.com


Placing an order
Ordering online with Petfavors.com is easy. First, browse through our selection of exciting items and choose the item(s) you would like to purchase. Then add the item to your shopping cart and proceed with shopping or continue to check out. That's it! It's that easy. We are also happy to take your order over the phone. Just call us toll free at 1-888-660-PETS

We accept VISA, Mastercard, American Express, Discover, Diner's Club and PayPal.

Canceling an order
After you have clicked "Place Order," your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email a Customer Service representative. Please note that most orders process quickly and can enter the shipping process within minutes. If your order has already entered the shipping process, it cannot be changed or canceled.

Sales tax
Petfavors.com is required by law to charge sales tax for orders that ship to addresses within the state of Maryland.

Security
All payment information is encrypted and collected via our secure server to ensure that your personal information cannot be intercepted and read by a third party. Your personal information and your credit card information are converted into bits of code that are transmitted securely.

Stock Availability
If an item is temporarily out of stock, we will contact you and inform you of the expected delivery date. Back ordered items are shipped as soon as available.

Shipping
We typically ship via UPS, Fed Ex or USPS. Most items ship within 24-48 hours. Delivery charges are based on the total value of your order:


        Purchase Amount



From

    To

Shipping


$0.01 $16.00 $6.50
$16.01 $25.00 $7.50
$25.01 $35.00 $8.50
$35.01 $45.00 $9.50
$45.01 $55.00 $10.50
$55.01 $75.00 $11.50
$75.01 $99.00 $13.50
$99.01 and over FREE

For shipment destinations to Alaska, Hawaii and Puerto Rico, a slight additional shipping charge may be added due to higher costs to those locations. We will contact you if it is more.

Quick Shipping
By default all orders are shipped via ground shipping. However, if you would like another method please do one of the following:
 Select the item/s you would like to order and go through the checkout process. You will see a comment box on the second page of the checkout process which asks for any comments or special instructions for your order. In this comment box specify the date you'd like to receive the item/s. We will get back to you if there is an extra charge involved and you may decide to accept the extra charge, send it via ground shipping, or cancel your order.
 Or, you may email us at customer_service@petfavors.com or info@petfavors.com before making your purchase. Let us know when you need the item/s delivered. Include the name of the item/s and the shipping address. We will email you back and let you know if there is an extra charge.

International Shipping
We ship many of our products internationally. Send an email to us at customer_service@petfavors.com or info@petfavors.com with the item you are interested in and the shipping address. We will respond promptly with your shipping cost.

Free Shipping
At times we offer free shipping. However, this only applies to ground shipping and to orders being shipped within the 48 contiguous United States.

Shipping Disclosure
Risk of loss and title for merchandise shipped will pass to you upon our delivery to the carrier. International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.

IMPORTANT: At checkout be sure to supply us with your EXACT billing address as it appears on your credit card statement. For your protection, ALL "bill to" addresses must be a perfect match to what your credit card issuer has on file for you. If not, this could delay your order while we contact you for the proper "bill to" address.

Returns
We are happy to accept returns. Please follow these instructions:


 Notify us at customer_service@petfavors.com or info@petfavors.com within 7 days of receipt of your item(s) for a return authorization number.
 Merchandise must be in new, unused condition with all tags still attached.
 All returns require a return authorization number. Any returns sent back without a return authorization number are subject to a 20% restocking fee. We will supply you with the proper return address when you email us of your need to return.
 Store credit or an exchange will be given for returns.
 Shipping charges are non-refundable. Any free shipping received will be deducted from your store credit.
 Kittywalk components are returnable only if the box has not been opened.
 Special orders are non-returnable.
 All On-Sale items are final.

Ways to contact us
Email (the fastest way to reach us): customer_service@petfavors.com or info@petfavors.com
Within Maryland: 410-494-PETS
Outside of Maryland call toll free: 1-888-660-PETS



 

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Within Maryland: 410-494-PETS / Toll Free: 1-888-660-PETS

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*Free shipping applies to ground shipping only on orders placed within the 48 contiguous United States